What Would Leave If Your Best Person Left?
Oct 04, 2026
Every school has them.
The person everyone goes to because they know how everything works.
We call them invaluable.
But there’s a danger when what they know lives only in their head.
Your best people should strengthen your systems—not become your systems.
Ask yourself:
If one of our key people left tomorrow, what knowledge, process, or capacity would leave with them?
Find one.
Document it. Teach it. Build it into the organization.
Great people create enormous value.
Strong systems make that value sustainable.
Identify one person-dependent process and begin documenting it.
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